Patient Safety Opportunities: Debriefing with Trauma Informed Strategies
- Shared screen with speaker view

26:13
Leah - I can't hear you but can hear the doorbell ringing. Anyone else having audio issues?

26:40
I hear the doorbell but can also hear Leah.

27:04
Thanks - i'll check my settings or rejoin

27:27
All good now - sorry about that!

33:19
In a non-24/7 setting, is "missing person" when police are notified that the person is missing?

39:35
Non-24 Do we report COVID or let the doctor do that?

40:21
From page 5 of Magellan's Incident Reporting Form: https://www.magellanofpa.com/documents/2022/10/101422_incidentreportingpacketoct2022.pdf/ ***The Missing Person – Providers are to report a member who is out of contact with staff, without prior arrangement,for more than 24 hours. A person may be considered to be in “immediate jeopardy” based on his/her personalhistory and may be considered “missing” before 24 hours elapse. Additionally, it is considered a reportable incident whenever the police are contacted about a missing person, or the police independently find and return the member, regardless of the amount of time he or she was missing.

42:44
I had to change computers due to audio issues...this one does not have a camera. But I am still here.

43:00
I am still hearing a "doorbell" any advice?

44:24
Cheryl - I had to click on audio settings and double check that I was connected to computer audio

44:37
ok thanks!

45:38
https://www.menti.com/o39m3thkfr

01:05:20
Fear

01:05:23
increased heartrate

01:05:24
nausea and anxiety

01:05:25
anxiety

01:05:25
shaking/crying

01:05:28
anxiety

01:05:28
anger

01:05:29
confusion

01:05:29
nausea, shaking

01:05:29
anger

01:05:30
anxiety

01:05:30
anxiety

01:05:31
withdraw

01:05:32
palpitations

01:05:33
anxiety and fear

01:05:34
nightmares

01:05:34
Physical: Sweaty palms; emotional: numbness

01:05:36
Crying

01:05:37
heart racing

01:05:38
headache

01:05:38
panic attacks

01:05:39
anxiety, isolation

01:05:40
nausea and sadness

01:05:42
Yelling

01:05:45
stomach ache

01:05:46
Heart palpitations. Anxiety.

01:05:47
Compass of shame: attack self/attack others/avoidance/withdrawal

01:05:49
insomnia

01:15:53
no

01:15:58
no

01:16:06
No

01:16:07
no

01:16:22
Top of the TIC continuum

01:16:30
No

01:19:28
HIgh turnover can cause client trauma.

01:21:23
Will this recording be available to us to share?

01:28:12
This model seems to much

01:29:02
AAR is what I know simple

01:49:09
Great!!

01:49:24
My color was colorless because I was remembering relaxing in a cave with my flashlight off.

02:02:58
Most of my experience doing an AAR is in the military and the person that that conducted the briefing was a person that was a higher rank that lead the mission (operation). My experience again it appears that people that individual's have the feedback on what happen on the ground. Compared to what happen when a leader is not on the ground jut plans. Individuals in session will take notice and be more open about their trauma or what happened. Sorry this took to long \

02:03:48
BINGO, Mike.

02:11:45
Create environment of psychological safety as a default, get better debriefings.

02:14:10
thank you

02:14:51
https://www.menti.com/al9uh9oxssqi

02:17:16
Does that depending on Age

02:20:09
Very educational and inspiring

02:21:32
https://www.surveymonkey.com/r/TIDS19OCT22

02:21:43
Thanks for a great training!

02:21:51
Please email to : embailiff@magellanhealth.com if you're interested in receiving the QI newsletter.

02:21:52
Thanks, this was a great training and will look forward to sharing it at our agency!

02:21:57
thanks!